will find our Frequently Asked Questions are
typically answers the most common issues our customers
have. We also have a community bulletin
board for our Members and Software Customers that has solutions and help
which you can browse. You will also find the most recent software upgrades are available for downloading. If
you are unable to find the answer to your question you
still contact our software support
Software Support Service Standard
American Home Inspector's Training provides software support toll-free by telephone or by e-mail during our normal business hours of 9:00 AM to 5:00 PM, Central time, Monday through Friday. Our support is designed to assist you in the installation and use of our software and to provide you solutions to any issues you have relating to the technical functionality of our AHIT* software.
Because of the nature of and time required for software support, our team is committed to commence working on your issue within one business day. We are dedicated to answering and resolving all calls and emails to our Support Team in the order that they are received.
To ensure that we are able to handle your specific needs, we limit any individual support call to a maximum duration of 20 minutes. Although most calls typically last only 6 minutes, it is imperative that we make the most efficient use of our support service associates so they are there when you need them. To make your call as smooth and easy as possible, we ask that you be at your computer, have a copy of the User's Guide readily accessible, and have your InspectIt application open.
Each of our software products includes 60 days of free software support. Enrollment in our Platinum Support Package entitles you to free software support, FREE upgrades, and use of our popular software training workshops that are conducted via the Internet. For more information, see our Reports & Products\Reporting Software pages.
*Special Note: The support package does not include support for Microsoft® Word, Windows®, or other software such as CD writing programs that may be on your computer. However, we have a help page on our web site that provides you with links and information to assist you if you need help in these areas.