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Frequently Asked Questions

Below we have provided Videos and User Guides for several commonly asked questions as well as common Software Support questions.

Software Support FAQs

View common issues and support questions we receive from our customers.

"Automation Error, Unspecified Error " Fix

On some computers Microsoft Word will run into errors when attempting to run our report InspectIt software. Click here for instruction on how to install the patch.

Download the patch file here.

"Object Library Invalid" Fix

On some computers Microsoft Word 2010 will run into errors when attempting to run our report software. Click here for instructions on how to resolve this issue.

Customizing InspectIt® ReportPlus™ Videos - NEW!

Users of the ReportPlus software are constantly adding and updating text within the program. For instructional videos on how to add, re-arrange, and re-define text to the program - click here

Using The Illustrated Home™ with your InspectIt® Reporting Software

Users of any InspectIt Report Writing software can now use The Illustrated Home clip art images with your report documents. You can also add images permanently into your InspectIt program!

Download and view instructions on how to add, highlight, and re-size images into your reports - Illustrated Home Guide - PDF - [351 KB]

Using the ReportPlus™ for Palm software

The InspectIt Palm software allows you to use a handheld device to enter your data during the inspection. The program works like an "electronic checklist" – which means that you can select your pre-defined options that you have in your PC software on the Palm.

For information on how to use the software, download and view
Using Palm Software Guide - PDF - [97 KB]

ReportPlus™ or ReportPro for Texas™ bookmark list

Have you deleted a bookmark? The PDF below is a list of all bookmarks listed out for each of the template styles that are used by InspectIt.

InspectIt Software Bookmark list - PDF - [212 KB]

General Information on Microsoft® Applications

The InspectIt Support Team has compiled a list of websites where you will find information and online tutorials on Microsoft Applications. Everything from how to Copy and Paste in Word to how to burn a CD in Windows XP. Click here to view the links.


Some of the User Guides are provided in Adobe Acrobat format to allow you to easily view or print them out to follow our step-by-step instructions. You will need the free Adobe Acrobat Reader to view them. Use the button below to download the free Adobe Acrobat Reader from Adobe's site.

Get Adobe Acrobat Reader