Software Support
FAQs
One of the toolbars for a section of the report
does not appear on the screen. How do I get the
toolbar to show up again?
The toolbar has probably been re-positioned off of the
screen. To retrieve the toolbar, minimize Microsoft
Word, click with your right mouse button on the Windows
desktop and choose Properties from the pop-up menu. The
Display Properties window will now appear. Click
on the tab that says Settings and then find the slide
bar for the screen resolution (it can also say screen
size, desktop area, etc. depending on your version of
Windows). The slide bar will also have a setting
such as 800 by 600 pixels, for instance. Move this
slide bar to either increase or decrease the size of
your desktop and then click on the Apply button. When
the screen is re-sized and if you are asked if you want
to keep this setting, click on the Yes button. Next,
click on Microsoft Word on your taskbar to bring the
program back up and you should see your toolbar. Once
you have the toolbar positioned where you would like
to have it appear, minimize Word and you can restore
you original setting for the screen size on the Display
Properties window.
I’ve changed the names of some of the
sections on the Report Sections screen. How do
I change the names of buttons on the Report Sections
toolbars?
The buttons on this toolbar need to be changed manually
as they do not automatically update when you change the
section names. The User's Guide to the program contains
instructions on how to modify the name of the toolbar
buttons. In short, you click on the Tools menu, choose
Customize, click on the Commands tab, and make sure the
changes are being saved to the ReportPlus template. Next,
click with your right mouse button on the button face
you want to change and edit the text in the Name field
which will appear.
What are the strange oversized “I”-s
all over my report? How do I get rid of them?
They are called “Bookmarks.” Word uses
them as place-holders for specific location-based commands
in our software. They show the software where to
place some of the Auto-text entries. Some also designate
reference points for page layouts and are important for
the Report to print out properly.
I received an error message that says I’m
missing a bookmark. What do I do?
- or -
I received an error message that says "Err='1003'
You can specify only one line, footnote, endnote, comment,
or field at a time". What does this mean?
This messages mean that a bookmark has been deleted
from the report document. To re-insert it, you need to
find out which bookmark is missing. In the User’s
Guide for the program, in the Bookmarks section, is a
chart that lists all of the bookmarks. Choose the
Bookmark option from the Insert menu and a screen will
appear that will show you all of the bookmarks present
in the document. You can compare this list to the
chart in the User’s Guide to determine which bookmark
is missing.
How do I re-insert a bookmark into my document
(or template)?
Should you delete a bookmark, you can re-insert it into
the document or template file. First, make sure
you are viewing the bookmarks and then place your cursor
where you want the bookmark to appear. Next, click
on the Insert menu and choose Bookmark. You can
now type in the name of the bookmark, click on the add
button, and the bookmark will now appear in the document.
I receive a message saying that I cannot create
any new inspection reports and need to download more. How
do I do this?
To do this, open Microsoft Word, click on the Inspection
menu, then choose Report Download. You will be asked
if you are connected to the internet, then a black screen
will appear where you will enter your username and password. Once
you click on the Download button (or Purchase if you
are on pay-per-use) you will be able to create more reports.
I’ve just installed Adobe Acrobat 6 and
I no longer see the Reports or Images menu when I’m
in a report document. How do I do view these menus?
What you need to do is un-install Acrobat and then re-install
using the "Complete/Custom" option rather than
the "Typical" installation. When you install
using this method, one of your options will be for Acrobat
not to modify Microsoft Word. The menus will then
appear again when you are in an inspection report document.
I receive a message that the macros are disabled
due to my security settings and I can’t run the
program. What do I do?
You need to change the Macro Security Level for Microsoft
Word. To do this, click on the Tools menu in Word,
click on Macro, and then click on Security on the menu
that pops out to the right. On the Macro Security
window, change your settings to Low and then click on
the OK button. You will then need to close and re-start
Word and the program will be able to run.
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