Course Outline

START-UP HOME INSPECTION TRAINING PROGRAM

DAYS 1 - 6 : Technical Training

DAY 1
Introduction

• ASHI, NAHI, CRIEA, NACHI and States' Standards
• Basic Tools
• Home Inspector's Role in a Real Estate Transaction
• Report Writing

DAY 2
Structure/Basements

• How to Detect and Report Structural Problems
• Different Basement Structures Identified
• Basements / Crawl Spaces / Slab on Grade
• Everything You Wanted to Know About Structures but Were Afraid to Ask Exteriors
• Decks, Balconies, Steps, Porches, & Railings
• Walls, Flashings, Trim
• Eaves, Soffits, Fascia
• Driveways, Landscaping

Roofing

• Asphalt Shingles, Wood Shingles
• Tile Roofs, Shake Roofs
• Slate, Asbestos,
• Flat Roofs, Built-Up and Single-Ply
• Hands-on Inspection #1

DAY 3
Plumbing

• Drain, Waste & Vent Systems
• Water Heating Equipment
• Bath/Kitchen/Laundry & more

Electrical

• Service Equipment
• How to Evaluate Amperage Size
• Proper Overload Protection
• Evaluating Panels & Sub-Panels
• Hands-on Electrical Panels & Evaluations

DAY 4
Heating

• Principles of Operation
• Forced Air, Boilers, and Heat Pumps
• Heat Exchanger, Evaluations
• Hands-on Exercises

Central Air Conditioning

• Principles of Operation
• Evaporators
• Condensers
• Hands-on Exercises

Day 5
Interiors/Attics

• Insulation, Ventilation
• Hands-on Inspection #2
• Hands-on Exercises
• Review Test Questions

Day 6
The Home Inspection Business

• Running the Business
• Business Type and Structure
• Multi-Inspector Firms
• Liability
• Environmental Issues
• Hands-on Inspection #3

Day 7: Business and Marketing Training

Morning Session: Practical Skills and Tools

I. Introduction

- Survival Technique
- See vs. Try
- How You Will Benefit From This Class
   » Basics and Fundamentals
   »Specific Verbiage
- A Professional, 12-Week Marketing Plan

Course Goals
- Building a Referral Base
- Understanding Sales and Marketing
   » Marketing Definition
   » Sales Definition
- Key Steps to Professionalism

II. Critical Marketing Tools For Your First 30 Days

- Company Name / Legal Entity
   » Partnership, LLC, LLP, Corporation (Handout)
- Sphere of Influence
- Business Cards
- Brochures and Holders
- Letterhead
- Signs for Auto
- Career Apparel
- Day Planner / Organizer
- 10 Benefits Flyer
- Insurance
- Checking Account
- NAHI / ASHI Certification
- Pass National Exam
- 12-Week Marketing Plan

Afternoon Session: Communications and Soft Skills

Communications Basics

- Appearance
- Vocabulary
- Tonality
- Getting Your “Rap” Down
   » Anatomy of a presentation

Realtors

- Understanding them
   » Who Are They?
   » How do I Build Solid Relationships With Realtors?
   » Where to Market
   » When to Present
- Realtor Terminology Inspections
- Taking the Call
   » Telephone Etiquette
   » Closing the Sale
- Introducing Yourself at the Inspection
- Driveway Presentation
- Presenting Your Report

Other Marketing Opportunities

- Realtor Functions
- Title Companies
- Listing Inspections

Ready, Set, SUCCEED!!!

- First 10 Days
   » Tools / Activities
- First 20 Days
   » Tools / Activities
- First 30 Days
   » Tools / Activities

Summary