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Customer Service - Face to Face and on the Phone
 
Customer Service - Face to Face and on the Phone Quantity in Basket: None
Code: CS-FF-P
Price: $49.00
 
 
Quantity:
 

This course discusses the four basic elements that must be present to develop a commitment to customer service. It also discusses the basic behaviors and actions which contribute to quality face to face customer service. The establishment of customer service standards for telephone contact with visitors and customers. It includes some additional information related to email customer service. It closes with a discussion of some techniques that employees can learn to improve their personal customer service skills.
Objectives

  • Provide an overview regarding the importance of image
  • Establish specific customer standards for face-to-face contact
  • Establish specific customer service standards for telephone contact
  • Discuss the importance of dress, body language and voice tone
  • Describe the four basic elements of a customer service commitment

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